Employee Assistance Programme (EEAP)
Last updated: 27 February 2026
Connecting employees to emotional, financial and legal support when they need it most.
How our Employee Assistance Programme can help your employees
Overwhelming personal issues may be affecting your employees at work, from mounting debts, struggling with the loss of a loved one, or experiencing anxiety caused by difficulties at home.
Our Employee Assistance Programme (EAP) offers dedicated, specific support in an array of areas.
Our EAP can help to tackle sickness absence and presenteeism rates, by providing counselling support that helps employees identify the root causes.
It takes courage to ask for help
Our support is completely confidential. Your employees can be assured that our trained counsellors will do all they can to support them through their journey.
Employees are able to access the EAP from anywhere, at any time, in a place they feel comfortable.
Our EAP allows your employees to access a 24/7 telephone helpline, enabling them to speak in confidence to an accredited counsellor or subject specialist.
Employees can receive advice and information on areas including:
Stress
Anxiety
Emotional problems
Relationship difficulties
Bereavement
Family issues
Health and wellbeing
Financial and debt support
Legal support
61% of UK employees left a job in the last year or plan to leave in the next 12 months due to poor mental health.*
How we can help your employees and your business
Our EAP can help to tackle sickness absence and presenteeism rates, by providing counselling support that helps employees identify the root causes.
We are on-hand to offer advice and guidance to managers dealing with people management issues. We can also provide regular management information reports, showing the volume of calls and category type.
Marketing materials will be available to help you raise awareness and engagement amongst employees.
If preferred, face to face consultations are also available at an additional cost. We also provide access to an online portal where your employees can find a range of self-help workbooks.
There are three options to suit your business requirements:
Telephone-only service
Telephone and face-to-face counselling. Ongoing counselling support is offered via telephone sessions at an additional cost.
HMRC compliant EAP services
Here’s how it works
Employee calls
Telephone counsellor identifies the type of call
Legal, financial and management support calls are passed to the relevant advisor
Telephone counsellor carries out an in-depth assessment
Referral is made within 24 hours for Counsellor-led assessment to take place within 5 working days
Ongoing counselling support is offered via telephone (or face-to-face) sessions
Make a positive impact on your employees’ mental health and wellbeing today
We have partnered with the only EAP provider in the UK that has no exclusion or inclusion criteria. This means we support all referrals and never refuse access to our services.